About our services and costs
The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. This document is designed by the FCA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered and how you will pay for it.
Whose products do we offer?
We offer products from a range of insurers from across the market for Term Assurance, Critical Illness Cover, Income Protection Insurance, Building & Contents, Accident Sickness and Unemployment, and Private Medical Insurance
Which service will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs for Term Assurance, Critical Illness Cover, Income Protection Insurance, Building & Contents, Accident Sickness and Unemployment, and Private Medical Insurance.
What will you have to pay us for our services?
No Fee. We will be paid by commission from the Insurer.
Who regulates us?
Lightblue Online LLP is an appointed representative of Lightblue UK Ltd, 4 Southbourne Grove, Westcliff on Sea, Essex, SS0 9UR is authorised and regulated by the Financial Conduct Authority (“FCA”), 25 The North Colonnade, Canary Wharf, London, E14 5HS. Our Financial Services Register number is 419415.
Our permitted business includes advising on and arranging pension, savings and investment products, non-investment insurance contracts and mortgages.
You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.
What to do if you have a complaint
If you wish to register a complaint, please contact us:
In writing:
Mr M. Dennison, Lightblue UK Ltd, 4 Southbourne Grove, Westcliff on Sea, Essex, SS0 9UR.
By phone:
Telephone 01702 471620
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Further information about compensation scheme arrangements is available from the FSCS.
